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Jul 10, 2017

Did you know our branch is autism-friendly?—Regions Bank

During a recent trip to my local bank, I noticed signs displayed stating the branch is autism friendly. Displaying a message so prominently indicated a story behind the campaign.  With that in mind, I invited a representative from Regions Bank to appear on my show for family caregivers. Kathy Lovell manages the Americans with Disabilities Act (ADA) program for Regions, and she called the show from Birmingham to share the story. (Click the play button to hear the interview)

As the ADA manager, I look for ways that Regions can enhance the banking experience within the disability community. Recognizing the growing need for improving Autism awareness, because 'You don't know what you don't know' about Autism, we developed a company wide initiative aimed at better accommodating the needs of individuals on the spectrum, as well as their family members and caregivers. -Kathy Lovell According to the CDC, approximately 1 in 68 children are identified with autism spectrum disorder (ASD).

Regions incorporates special training for employees, as well as an identified "quiet area" for families.  These quiet areas become havens for families in the event of an episode. Furthermore, Regions also provides "sensory packs" containing stress balls, sunglasses, and noise-cancelling earbuds.

"This goes beyond customer service, this is a gift."

The fear of an episode causes many families dealing with autism to dread public places. Lights, noises, and other environmental factors can all contribute to an episode. With a trained and prepared environment, Regions clearly communicates a sensitivity to the needs of their customers.  According to Mrs. Lovell, Regions isn't stopping there.  From working with the hearing impaired to the visually impaired, Regions continues exploring additional ways to assist customers with disabilities and their families with innovative ways to conduct their financial business.  As a result of these efforts, more individuals, and their caregivers, enjoy a smoother, safer, and friendlier banking experience.

"These initiatives support two of our core values:  'Doing what is right and making life better!'"  Kathy Lovell, ADA Manager, Regions Bank

For more information on Regions' accessibility programs, click here.  

Peter Rosenberger, a thirty-year caregiver, is the author of Hope for the Caregiver.  In addition, Peter hosts a weekly radio show for caregivers on 1510 WLAC, Broadcast Sunday's at 3 PM CST.  Furthermore, the program is streamed through IHEART, and the Podcast can be accessed here.e president of Standing With Hope.  

The non-profit ministry has two program areas:  a prosthetic limb outreach to amputees in West Africa, and an outreach to family caregivers.

In addition to his books, Peter also recently release his new CD, SONGS FOR THE CAREGIVER.